QUESTIONS AND ANSWERS
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- How does 1 For Computers Remote Assistance work?
- What happens when the 1 For Computers Remote Assistance expires?
- What are the minimum requirements for 1 For Computers Remote Assistance?
- What if the person being helped is behind a firewall?
- Do I need to configure anything?
- How does 1 For Computers Remote Assistance connect to me?
- What if I can't connect?
- What if I get disconnected?
- What if I accidentally close the program and need to reconnect?
- How much does a 1 For Computers Remote Assistance cost?
- What type of payment is accepted?
- When does the Billing process start counting?
- Does the Billing process stop if I get disconnected?
- Is it a security risk to have the connection running through your server?
- Is it possible for a malicious user to use the service to take control of someone's computer?
- Why are cookies required?
- What happens to the program after I quit?
- What if I am required to reboot my computer while using this service?
- How can I communicate with the person helping me with Remote Assistance?
- Hey, where did my wallpaper go?
Remote Assistance delivers a 9-digit invitation code and password which allows you to use 1 For Computers Remote Assistance from the first time you connect. The invitation code is what the person who needs help uses to invite 1 For Computers Remote Assistance onto his or her computer. The connection is not established until the user enters the code into the website and runs the 1 For Computers Remote Assistance download. This ensures that you're permitting 1 For Computers Remote Assistance onto your machine. This also lets us securely maintain and time the connection, and, in the event that the connection is lost, re-establish it by allowing access to the 1 For Computers Remote Assistance download again.
The invitation code will no longer provide access to the 1 For Computers Remote Assistance download, and any connection that has already been made with that invitation code will automatically disconnect.
PC users will need Windows 98 or later and either Internet Explorer 6 or later or Mozilla Firefox with cookies enabled to use the 1 For Computers Remote Assistance website. Mac users will need Mac OS X 10.2 or later and Safari, Camino, or Mozilla Firefox with cookies enabled to use the 1 For Computers Remote Assistance website. A broadband connection is required.
1 For Computers Remote Assistance works with any office or home firewall by automatically routing your connection through our servers. This means access can be effected even through a firewall.
No! 1 For Computers Remote Assistance runs completely as is, with no settings to adjust. Your file downloads in 30 seconds or less and comes completely preconfigured to connect 1 For Computers Remote Assistance to the person requesting the help.
The preferred process is for 1 For Computers Remote Assistance to receive your password code over the phone.Thi ensures only you and your operator will be able to access your pc.
1 For Computers Remote Assistance will keep trying. Your credit card or PayPal account will NOT be charged until a successful connection is established.
1 For Computers Remote Assistance will automatically attempt to reconnect.
You can just run the program again to reconnect unless you chose the option for the program to delete itself when you quit. If so, your invitation code will be saved in your browser so you can easily download the 1 For Computers Remote Assistance program again and reconnect. Simply return to www.aussieinterconnect.com.au/supportremote.php and follow the instructions for using the remaining time in your Access Pass.
Each individual assistance costs $65.00 AUD and is inclusive of all assistance for 30 minutes. Billing is then accrued and costed at 15 minute intervals of $25.00 per 15 minutes.
(Note: Server Remote Assistance $75.00 AUD and is inclusive of all assistance for 30 minutes then accrued and costed at 30 minute intervals of $35.00 per period.)
1 For Computers Remote Assistance accepts major credit cards (Visa, MasterCard), as well as PayPal. We also debit current account holders to their 1 For Computers account if a credit facility has been approved.
The Billing process begins only once the connection is successfully established.
The Billing process is not stopped when 1 For Computers Remote Assistance is disconnected. 1 For Computers Remote Assistance cannot be responsible for the inherent unpredictability of network connections across the Internet. However, if a connection is lost and cannot be reestablished due to the 1 For Computers Remote Assistance servers being down, then you can contact Customer Service and request a replacement Access Pass.
No. All the information sent is encrypted on both ends of the connection. Even if someone on our servers were "listening" to the information sent, the data would not be decipherable.
No! 1 For Computers Remote Assistance uses 128-bit SSL encryption and random invitation code to prevent any malicious users from controlling a computer without their permission. The connection is established only after the person needing help enters the invitation code that the helper provides, runs the 1 For Computers Remote Assistance download, and agrees to allow the helper access to his or her computer.
Cookies are required so that you can use 1 For Computers Remote Assistance multiple times while your Assistance Pass is still valid. This is especially necessary if you delete the program and need to reconnect.
You can reboot your computer at any time (Start?Shutdown). This, of course, will disconnect you from the host service. To reconnect, return to www.aussieinterconnect.com.au/supportremote.php and follow the reconnect instructions, and consultant assisting you will do the same. Future releases will make this process easier.
We recommend talking over the phone or chatting over an instant messenger service while receiving assistance remotely. Additionally, you may open up Windows Notepad (Start ? Programs ? Accessories ? Notepad) on the remote computer and use that to "chat" with the person you are helping.
1 For Computers Remote Assistance removes the desktop wallpaper of the person being helped only while the helper is connected. This dramatically speeds up the connection and improves the 1 For Computers Remote Assistance experience. Once disconnected, your wallpaper will return.